Refund & return policy

Overview

At MycoOrganic, we are committed to providing high-quality products and a reliable customer experience. This Refund & Return Policy explains how we handle refunds, returns, and order issues to ensure transparency and fairness for all customers.

By placing an order on our website, you agree to the terms outlined below.

Order Processing & Cancellations

Once an order has been placed, it is processed quickly to ensure fast dispatch. For this reason:

  • Orders can only be canceled within a short window after purchase
  • Once an order has been processed or shipped, it cannot be canceled
  • If a cancellation request is approved, a refund will be issued to the original payment method

Refund Eligibility

Refunds may be considered under the following conditions:

  • The product was not delivered
  • The item arrived damaged or defective
  • The wrong product was shipped
  • A verified issue occurred during order processing

To request a refund, customers must contact our support team with order details and clear proof of the issue (such as photos or order confirmation).

Non-Refundable Items

Due to the nature of certain products, some items may not be eligible for return or refund, including:

  • Products that have already been opened or used
  • Digital or informational products (if applicable)
  • Orders where incorrect shipping information was provided by the customer

We encourage customers to review their order carefully before completing checkout.Refund & Return Policy

Returns Policy

If a return is approved:

  • Items must be returned in their original condition
  • Returns must be initiated within the specified support period
  • Customers may be responsible for return shipping costs unless the error was on our side

Once the returned item is received and inspected, a refund or replacement will be processed.Refund & Return Policy

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your credit card provider (processing time may vary)
  3. Contact your bank, as some processing delays may occur

If you have completed these steps and still have not received your refund, please contact us for assistance.Refund & Return Policy

Shipping Issues

MycoOrganic is not responsible for delays caused by courier services, customs clearance, or incorrect shipping details provided by the customer. However, we will always assist in resolving delivery-related issues where possible.Refund & Return Policy

Contact Support

For refund or return requests, please contact our support team with:

  • Order number
  • Full name
  • Description of the issue
  • Supporting images (if applicable)

We aim to respond to all inquiries as quickly as possible.Refund & Return Policy

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